FREQUENTLY ASKED QUESTIONS (FAQ)
How long will it take to receive my order?
Delivery times depend on your location. Orders are typically processed within 1–2 business days and delivered within 3–7 business days. Delivery details and tracking information will be provided in your confirmation email.
Are the payment methods secure?
Yes, all payments are processed through a secure payment link. Your personal and payment information is protected with encryption and handled according to high-security standards.
Are the products original?
Absolutely. All of our products are 100% authentic. We do not sell counterfeit or unauthorized goods. At Buyumary, we work only with trusted suppliers to maintain the highest quality standards.
Can I track my order?
Yes. Once your order is shipped, you will receive an email with a tracking number. You can use this number to monitor the delivery status through the shipping carrier’s website.
Do you offer refunds or exchanges?
Yes, we accept returns within 14 days of delivery for unused and unopened items. For more details, please refer to our Return & Refund Policy. If you received a defective or incorrect item, please contact us at support@buyumary.com.
How can I contact customer support?
You can reach our support team via email at support@buyumary.com or by phone at +1 (213) 340-6151. We’re here to assist you Monday through Friday during standard business hours (U.S. Eastern Time).